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FAQ

Questions, answered.

Straight answers for UAE traders. Can't find yours? Ask us on WhatsApp.

Getting started

Who is Emira360 for?

Licensed trading shops across the UAE — wholesale or retail, selling new, used or renewed stock. We started with laptop, phone and tablet traders, and it works for any shop that sells items from a counter.

What do I need to sign up?

A UAE trade licence. You add it when you create your account, along with your business name and address.

Do I have to count all my stock before I start?

No. Add your items and start selling the same day. Count or receive stock for an item whenever you are ready, and Emira360 tracks it from then on.

Do I need to install anything?

No. Emira360 works in the browser on any computer, tablet or phone. On a phone you can add it to your home screen and it opens like an app.

Can you help me set it up?

Yes. Message us on WhatsApp. We can also visit your shop in Deira or Sharjah and set it up with you.

Selling and payments

Which payment methods can I record?

Cash and bank transfer, in any mix. Part payments are fine: Emira360 always shows what is left to pay.

What happens with a bank transfer?

It waits for the owner to confirm it. Goods are only released once the sale is fully paid and every transfer is confirmed.

A customer wants to add another item to a paid order.

Use "Add to this order". The invoice moves to a new version, the earlier one is kept, and you take payment for the difference.

Can I keep a sale open and come back to it?

Yes. Hold the sale and pick it up later from the counter.

How do I record who collected the goods?

Hand over the goods item by item, with the collector's name and an optional ID or note. A collection note and a warranty certificate are issued, and nothing can be handed over twice.

Invoices, receipts and VAT

Are the invoices VAT-ready?

Yes. If your business is VAT-registered, every paid sale produces a tax invoice with your TRN and the VAT worked out for you.

Can I send invoices on WhatsApp?

Yes. Share opens WhatsApp straight to your customer's number with a link to the document. You can also print on A4, download a PDF or copy the link.

Can I change an invoice after it is issued?

An issued invoice is never edited. Corrections are made with a credit note, and additions create a new version, so your records always match.

How do returns work?

Issue a credit note, then choose: refund the money, keep it as credit, or take it off the next purchase.

What about sales to buyers from abroad?

Mark them as exports and they are zero-rated. Emira360 reminds you until the proof of export is added.

Staff and security

What roles can I give my staff?

Seller runs the counter: sells, takes payment and hands over goods. Inventory looks after items and stock: receiving, counting and alerts. Finance handles the money: payments, bank transfers, invoices, credit notes, reports and VAT. Only the owner manages staff and settings.

Can my sellers see my cost and profit?

No. Sellers can sell, take payment and hand over goods. Cost, profit and reports stay with the owner and Finance.

Can I see what each seller did?

Yes. Every sale, payment and hand-over carries the name of the person who did it, and each seller counts their own drawer at closing.

Who can see my business data?

Only you and the staff you add. Your sales, customers and prices are never shared or sold.

Can I export my data?

Yes, at any time — sales, payments and invoices.

Plans and billing

How much does it cost?

Shop is AED 399 a month for 1 owner and 2 staff. Team is AED 599 a month for 1 owner and 4 staff. Every feature is on both plans.

Is there a free trial?

Yes. The first 2 months are free.

What happens if I stop paying?

You can no longer create new sales, but you can still read, print and export everything.

Is there a contract or setup fee?

No. Pay month by month and stop any time.

Is VAT included in the price?

Prices are in UAE dirhams. If VAT applies to your plan, it is shown clearly on your invoice.

How do I pay?

Before your 2 free months end, we agree with you how you will pay. Ask us on WhatsApp any time.

Still have a question?

Message us on WhatsApp. A person answers, not a bot.

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