Privacy policy

1. Who we are

Emira360 is a point-of-sale and invoicing service for trading shops in the UAE. In this policy, “we” and “us” mean Emira360, Noora Tower, Dubai, UAE.

You can reach us at hello@emira360.com or on WhatsApp +971 50 340 3094, every day from 6:00 am to 11:50 pm.

2. What we collect

When you fill a form on this website: your name, shop name, WhatsApp number and number to call, where your shop is (city, area, building and any map link), what you sell, when you would like a visit, and any note you write. We also record which page you came from.

When you use the Emira360 app: your account details (name, email, phone), your business details (such as trade licence and TRN if you are VAT-registered), the staff accounts you create, and the records you keep: items, stock, sales, invoices, payments and customers.

When you message us on WhatsApp: your number and what you write to us.

3. Why we use it

We use your information to:

• call you and arrange and carry out your setup visit
• provide the app and keep it working and secure
• create invoices, receipts and other documents you ask for
• support you and answer your questions
• bill you for your plan
• meet our legal duties

We never sell your information, and we do not use it for other companies’ advertising.

4. Your customers’ information

The records you keep in the app about your own customers belong to you. We store and process them only so the app works for you. You are responsible for recording them fairly and only for your business. We never contact your customers or use their details for anything else.

5. Who can see it

Only you and the staff you add can see your shop’s records, and each staff member sees only what their role allows. A small Emira360 team can access your account to support you when you ask, or to keep the service running.

We use trusted providers to run the service: Supabase (database and sign-in), Vercel (website hosting) and WhatsApp (Meta) when you choose to message us. They may only use your information to provide their service to us. We share information with authorities only when the law requires it.

6. Where it is stored

Your information is stored on secure cloud servers run by our providers, which may be located outside the UAE. It is encrypted while it travels over the internet, and access is locked by account and role.

7. How long we keep it

• Website requests: up to 24 months after our last contact with you, unless you become a customer.
• App records: for as long as your account is open. If you stop paying, you can still read, print and export your records.
• Closed accounts: if you ask us to close your account, we delete your records within 90 days, except anything we must keep by law, such as tax records.

8. Your rights

You can ask us to show you the information we hold about you, correct it, give you a copy, or delete it. You can also ask us to stop contacting you at any time. Message hello@emira360.com or WhatsApp +971 50 340 3094. We reply within 30 days. You may also have rights under UAE data protection law.

9. Cookies and analytics

This website does not use advertising or tracking cookies, and it has no visitor analytics today. Pages load fonts from Google, so your browser connects to Google’s servers to get them.

Team members who sign in to the team area keep a sign-in token in their browser so they stay signed in. If we add analytics in the future, we will update this page first.

10. Changes to this policy

When we change this policy, we update the date at the top of this page. If a change is important, we tell customers in the app or on WhatsApp before it applies.